Help Center

Bello connects customers with independent beauty professionals and salons for bookings, walk-ins, and urgent same-day requests — on the website and in the mobile app, sharing the same account.

Each email is either a customer account or a professional/shop account, chosen at sign-up. If you sign in to both on the same device, the site shows a banner letting you switch between them.

Use the search bar on the homepage or the professionals directory to filter by specialty, availability, and rating. Turn on location to sort results by distance.

Pick a service on the professional's profile, choose a date and an open time slot, add any bundles or add-ons, and confirm. Some professionals require you to request a time and approve it themselves rather than confirming instantly.

Yes — the "I'm here" check-in on your appointment becomes available two hours before the scheduled start time.

Confirmed appointments can be rescheduled to a new open slot from My Bello. A still-pending request should be cancelled and rebooked instead. Each professional's own cancellation policy applies.

An add-on is an extra attached to one specific service (like a gloss treatment added to a haircut). A bundle combines several services together, usually at a discount.

Yes — when a date has no open times, the booking screen offers a waitlist option. You'll be notified if a slot opens up.

Professionals who are currently free can mark themselves "Available Now." You can request to be seen right away or within a short window, and they accept, decline, or suggest a different time.

Payment methods are set per professional — some require a deposit or full payment online, others collect in person. Accepted methods are shown on the professional's profile before you book.

Your My Bello account has a Payments tab listing every charge and receipt tied to your appointments.

A professional can only start a new conversation with a customer who already has a booking with them — this keeps messaging from becoming a cold-outreach channel. You can always message a professional first from their profile.

Messages and Urgent Request each show only their own unread count, while the general Notifications bell shows the total across everything. Opening a section clears that section's badge.

Yes — the Notifications page has separate toggles for push, email, appointments, messages, and emergency requests.

Reviews can be edited for seven days after posting. After that, the rating and comment are locked, though you can still report or the professional can still respond.

Yes, once — their response is public and shown right under your review on their profile.

Both customers and professionals can report a review with a reason (fake, spam, harassment, and others) for moderation. A professional can also appeal a moderation decision made against one of their reviews.

Blocking stops messaging in both directions and hides each of you from the other's search results.

No — verification (ID, business documents, licenses, and certifications) is optional. Verified professionals show a badge on their profile, but an unverified profile can still be booked.

Turn on Available Now from your Professional Dashboard header. It requires a plan that includes the feature, and switches off automatically after a set window unless you renew it.

Nearby customers broadcasting an urgent request that matches your specialty and travel range show up on your Urgent Request page while you're Available Now — you respond with a price and arrival time.

New paid plans include a 14-day trial with no card required. Your account stays accessible after the trial ends, but paid-tier tools pause until billing is connected.

Yes — tap a client's name on any upcoming appointment in your dashboard to open their record: shared consultation details, visit history, and private notes only you can see (like a color formula).

A shop account manages one or more locations, a staff roster with roles and permissions, shared resources (chairs, rooms, equipment), and a shared calendar — on a separate shop-tier plan.

From your Shop Dashboard, invite a teammate by email with a role and pay type. The invitation expires after seven days if not accepted.

Recording a payment to a staff member creates a record in their payment history — it's a shared ledger for bookkeeping, not an automatic bank transfer.

The mobile app allows up to five signed-in devices at a time; signing in on a sixth signs the oldest one out. You can also sign out of every other device at once from your dashboard's Account tab.

After five failed attempts, the account locks for 15 minutes. Resetting your password also clears the lock immediately.

Professionals can update both from the Account tab of the Professional Dashboard. Both changes require your current password, and changing your password signs out every other device.

Use the data deletion request page to ask for your account and personal data to be removed.

This usually means the professional hasn't set their business hours or location yet, or every slot on that day is already taken — try a different date or ask them directly via Message.

Urgent requests only reach professionals who are Available Now, match your chosen specialty, and are within reach — a fixed-location professional will only see requests where you've chosen "I'll go to the professional."

Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R). If it still looks wrong, sign out and back in — some changes only take effect on your next session.